Privacy Policy
This Privacy Policy describes how SumPay collects, uses, stores, processes, and protects the personal information of users who access or use its platform and services.The Platform operates the website
For the purpose of this Privacy Policy, “User”, “you”, or “your” refers to any person or entity accessing or using the Platform.
1.Third-Party Links
The Platform may contain links to third-party websites or applications. This Privacy Policy applies solely to information collected through our Platform. We do not control and are not responsible for the privacy practices or content of external websites. Users are advised to review the privacy policies of such third parties before providing personal information.2. Eligibility
By accepting this Privacy Policy, you represent and warrant that:You are at least 18 years of age and legally competent to contract under applicable Indian law; or
You are duly authorized to act on behalf of a legal entity.
Note: Minors are not permitted to access the Platform or submit personal information.
3. Information We Collect
To provide the Services, we may collect the following categories of information (“User Information”):3.1 Information Provided by the User
This includes, without limitation:Identity & Compliance Documents: Name, business name, entity details, PAN, [Aadhaar Redacted], GST, and business licenses.
Contact Information: Address, email address, and phone number.
Financial Data: Banking and financial information.
Other Data: Location data and any other details required for regulatory compliance or service delivery.
3.2 Information Collected Automatically
We may automatically collect technical and usage data such as:IP address and device identifiers
Browser and operating system details
Login records and usage activity
Pages accessed and interaction metrics
Communication logs with customer support
3.3 Information From Third Parties
We may receive information from authorized partners, including payment processors, analytics providers, and service partners, in compliance with applicable laws.4. Use of Information
User Information may be used for the following purposes:Service Management: Providing and managing Services, processing transactions, and handling customer support or dispute resolution.
Security & Compliance: Fraud prevention, risk monitoring, internal audits, record maintenance, and legal or regulatory compliance.
Enhancements & Marketing: Research, analytics, service enhancement, personalizing user experience, and sending marketing communications or service notifications.
Note: You consent to receiving service-related and promotional communications through electronic channels, subject to applicable law.
5. Analytics and Improvement
We may use aggregated or anonymized data for analytics, benchmarking, and development of new features.Opt-Out: Users may object to certain processing activities by contacting info@sumpays.in.
6. Storage and Processing
User Information is stored and processed in accordance with applicable Indian laws. By using the Platform, you consent to such storage and processing.
6. Storage and Processing
User Information is stored and processed in accordance with applicable Indian laws. By using the Platform, you consent to such storage and processing.
7. Sharing of Information
We may disclose User Information to:Government authorities or regulators when legally required
Affiliates and group companies
Payment partners and service providers
Professional advisors and auditors
Potential investors or acquirers in restructuring scenarios
Analytics providers (non-sensitive data only)
8. Service Providers
Third-party vendors engaged by us may access User Information solely for the purpose of performing services on our behalf and are contractually obligated to maintain confidentiality and data protection standards.9. Information Security
We implement commercially reasonable safeguards to protect User Information from unauthorized access, misuse, or loss. However, no electronic system is completely secure, and users acknowledge inherent risks associated with data transmission.10. Retention
User Information is retained for as long as necessary to provide Services and comply with legal, regulatory, audit, and dispute resolution requirements.11. Legal Disclosure
We may disclose information where required:To comply with law or court orders
To investigate fraud or cyber incidents
To enforce our rights or protect users
Under lawful government directives
12. Cookies and Tracking Technologies
The Platform may use cookies and similar technologies to enhance functionality and performance. Disabling cookies may limit certain features.13. Contact Information
For privacy-related inquiries:Address: Shreeji Bungalow, 11, Vardhman Nagar, Opp. SRP Camp, New 150 Ft Ring Road, Rajkot, Gujarat, India
Phone: +91 70417 74017
mail: info@sumpays.in
14. Grievance Officer
In compliance with the Information Technology Act, 2000:Phone: +91 70417 74017
Email: info@sumpays.in
15. Scope of Policy
This Privacy Policy applies exclusively to the Platform and Services provided by the Company and does not extend to third-party services.16. Updates
We reserve the right to amend this Privacy Policy at any time. Updates become effective upon posting on the Platform.
17. User Acknowledgment
By using the Platform, you acknowledge that:You understand the collection and processing of your information.
You are aware of its intended use.
Refusal to provide information may limit your access to Services.
You have read and accepted this Privacy Policy.